Parent Information
Complaints
We want to hear from you if you have a complaint about our services. We value complaints as an opportunity to improve the way we work.
What is a complaint?
We consider a complaint to mean:
An expression of dissatisfaction: about the standard of service, actions or lack of action by the staff, contractors or volunteers that requires a response.
What is not a complaint under this policy?
Some things are best dealt with outside of this complaints policy and there may be cases where other, more specific ways of resolving your concerns are appropriate.
In general the following issues will be treated as part of the Early Years normal business rather than as complaints:
- Queries
- Comments
- Requests for services
- Initial reporting of faults
How can you make a complaint?
We want to make it easy for you to complain to us.
You can make complaints using whichever of the following methods is most convenient to you:
– In person at Grow Learn Play CIC
– By phone on 01295 257100
– By filling in our Contact Form
The Early Years staff will respond sensitively and helpfully to families and those acting on their behalf who may express concern.
If you feel unable to approach the staff to make a complaint, you have the right to contact OFSTED on 0300 123 1231.
Book a visit today
Come along for a tour of our learning areas, meet our lovely team and see if we’re the best fit for you and your child.
Parent Information
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.